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Take a look at some of our Frequently Asked Questions
These are the questions we get asked a lot about how our chargeback dispute platform operates.
Answers & Insights
Frequently Asked Questions
CB-ALERT’s platform pulls all potential chargeback/dispute data into one centralized location, which allows merchants to receive alerts the moment a customer has filed a chargeback dispute with their issuing bank. This helps merchants to save time and money, enabling them to issue refunds automatically or dispute any claims before they become actual chargebacks.
Additionally, CB-ALERT is gateway/CRM agnostic. Merchants do not need to switch gateways, or CRM’s to benefit from our top tier API. We are compatible with all gateways/CRM’s, allowing merchants to work with what they already know and like. Further, the integration with our API is incredibly simple, with the majority of our clients completing the work in less than 24 hours.
CB-ALERT is one of the top sellers of RDR and it is and incredible way for merchants to stop fraudsters. Simply create rulesets that automatically refund the customer during the dispute to avoid the chargeback. RDR makes it possible to analyze the data so that you can tweak your rulesets and make sure you’re only refunding legitimate claims.