About CB-Alert

Industry Leading

The Best ROI Chargeback Tool On The Market

A platform developed in tandem with highly successful, large merchant services professionals to help other merchants avoid the headache of needless chargebacks and to fight against friendly fraud and criminals.

The Challenge

Chargebacks Destroy Revenue

With decades of payments experience, we are well versed on how chargebacks hinder a business’ growth and hurt your bottom line.

They’re a pain to process, hard to keep track of, and if you don’t respond to disputes in a timely manner, you automatically get a chargeback levied against you.

Get enough of those, and you’re in the credit card networks’ “penalty box,” paying higher fees.

Chargebacks Lack Transparency.

Rules to chargebacks change all of the time. If you’re not familiar with how chargebacks work, it will be difficult to make the right decisions. CB-ALERT eliminates the confusion.

Chargebacks Are Time Consuming

Chargebacks involve tons of repetitive, error-prone tasks. All that manual work takes a great amount of time and effort, which takes away from building your business.

Chargebacks Hurt Your Bank Account.

Spending money on chargebacks takes money directly from your business account. This could be money well spent on ads, PPC, or other marketing spend.

The Solution

Eliminate Frustrating Chargebacks

After experiencing the frustrating limitations of industry veterans and their tools, we decided to develop our own platform in tandem with highly successful, large merchant services professionals to help other merchants avoid the headache of needless chargebacks and to fight against friendly fraud and criminals.

The product has been rigorously tested with impressive results, and we are excited to release it to the public.

Automated

You decide how much or how little is automated. Then the technology goes to work, replacing repetitive, error-prone processes with accurate efficiency.

Customizable

You retain full control. We’ll accommodate your existing processes, resources, and abilities. And we’ll keep pace as your business grows and your goals change.

Strategic

We eliminate the guessing game of charebacks. Every decision is made through analyzing data.

Straightforward

Simplicity is always a top priority. We’re focused on creating intuitive, easy-to-use features that are relevant to your business.

Testimonials

A Word From Our Customers

As good as advertised

“Best Product in this space. I’ve tried out all of the tools similar to CB-ALERT. This is my favorite one by far. If you’re on the fence about which tool to go with, I strongly recommend the team at CB-ALERT.”

Paul S.

Exceptional API

“Wonderful support team also! With a product like this, you expect to have a good support team. The staff at CB-ALERT was extremely responsive and helped us daily.”

Dorothy M.

First Class

“Finally, a transparent partner in the Chargeback space! The reports from CB-ALERT are fully transparent and show exactly how much you are saving by preventing chargebacks.”

Russel W.

Our Specialty

Reasons to Choose CB-Alert

We aim to collaborate with merchants around the world to ensure they have access to the best available tools to fight fraud and protect their merchant account(s). We do all of this with fair and transparent pricing, so there are no surprises to you.

1) Proficient

We’ve spent over two decades learning the ins and outs of this industry. We know how to achieve results quickly.

2. Agile API

Our technology allows you to fight and prevent chargebacks quickly and efficiently.

3. Reduce Disputes

Our product takes away the guessing game of chargebacks. Make decisions based on real-data to stamp out fraud.

CB-ALERT is your one-stop shop for fighting and preventing chargebacks. We understand that the more data our clients have access to, the more efficient they can be when fighting chargebacks.

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Solutions

Industries We Serve

CB-ALERT

For Ecommerce

Fraudulent activity can come in many shapes and sizes. Consumers and friendly fraudsters prey on ecommerce websites that don’t have proper chargeback management. Our tools give the means to stamp out any fraudsters taking advantage of you.

Supported Transaction Categories
  • Card-Present
  • Card-Not-Present
  • Phone
  • Mail
  • Mobile

CB-ALERT

For Online Dating

Online dating is a popular industry for chargebacks. Since it’s typically subscription-driven, many consumers forget they signed up and call ther bank for a chargeback. Chargebacks are also seen in this industry as consumers could be caught by their spouse on a dating app. They then call the bank and say that they weren’t the ones to sign-up.

CB-ALERT

For Travel

Fully understand force majeure and last-minute canceling. Make sure you are covered when flights and trips get canceled due to unforeseen circumstances.

CB-ALERT

For Retail

Prevent friendly fraud before it happens. Aside from the issues that arise from identity theft, be prepared for customers who forgot they made a purchase and then attempt a dispute. Be ready to fight customers who claim they never received the correct product, and subsequently try to charge a purchase back.

CB-ALERT

For Subscription

Subscription merchants deal with chargebacks more than any other merchant. Learn the habits of your customers and stamp out fraud before the dispute phase.

Answers & Insights

Frequently Asked Questions

Rapid Dispute Resolution (RDR) is a brand-new pre-dispute resolution system built on the Visa network and Verifi platform. This solution, provided to sellers and resellers by Verifi, offers the ability to resolve disputes and avoid the dispute process at the pre-dispute stage, preventing a chargeback.
A chargeback is the payment amount that is returned to a debit or credit card, after a customer disputes the transaction or simply returns the purchased item.
The chargeback threshold ratio (CTR) is calculated by dividing a merchant’s total number of first chargebacks for a particular month with the previous month’s total number of sales transactions

CB-ALERT’s platform pulls all potential chargeback/dispute data into one centralized location, which allows merchants to receive alerts the moment a customer has filed a chargeback dispute with their issuing bank. This helps merchants to save time and money, enabling them to issue refunds automatically or dispute any claims before they become actual chargebacks.

Additionally, CB-ALERT is gateway/CRM agnostic. Merchants do not need to switch gateways, or CRM’s to benefit from our top tier API. We are compatible with all gateways/CRM’s, allowing merchants to work with what they already know and like. Further, the integration with our API is incredibly simple, with the majority of our clients completing the work in less than 24 hours.

In most cases, cardholders will merely only ATTEMPT to initiate a chargeback. Our platform allows for close to a 100% win rate for claims filed with participating issuing banks.
We believe that each merchant has the right to decide how to handle a chargeback attempt. Many merchants prefer to simply issue refunds to avoid extra hassle, however, disputing potential chargebacks is also an option, when the customer is clearly in violation of the shown terms and conditions. In our experience, merchants are typically more successful and have more cost-effective results when disputes are handled directly, in real-time. CB-ALERT will support and help merchants through this process until the claim has reached its final stage, including attempting to recover any lost revenue.
Fighting a chargeback is a long and difficult process. It is not only time-consuming, taking up to 90 days to get resolved, but it can also be expensive. Up to 90% of all chargebacks are the result of friendly fraud, or even merchant error. So, to dispute a chargeback, a merchant needs to be able to provide strong compelling evidence that the cardholder’s claim is not true. If the merchant disputes a chargeback, but cannot assemble the necessary documentation, it can make a situation worse, racking up further unnecessary fees.
CB-ALERT offers pricing on a case by case basis, but our pricing is always transparent, and very aggressive, without any minimums. Prices are determined after analyzing the merchant’s overall performance and risk exposure.
Yes. Both Ethoca and Verifi alerts are included in our offerings. Specifically, our prevention platform utilizes these services. These alerts allow merchants up to 72 hours to respond to a chargeback attempt before it becomes an actual chargeback, protecting the merchant’s business, and merchant account.
Yes. The Visa Merchant Purchase Inquiry (VMPI), which is currently undergoing a rebrand to Order Insight by Verifi, is a plugin that allows real-time, fraud-based data communication between issuing banks and participating merchants. This enables merchants to act the minute a chargeback claim has been submitted to an issuer by a cardholder.
Yes. Our API will integrate directly to the merchant’s gateway or CRM of choice and send them all chargeback-relevant data in real-time. Further, our API only requires an easy-to-use single connection to retrieve all payments-related data within our ecosystem.
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