Web Design/SEO Chargeback Services

Web design/SEO agencies deal with more chargebacks than most other industries. With most of the transactions being card not present, it’s easy to see why. If a customer is unhappy with their SEO campaign results or feels their website hasn’t met the expectations, they can easily call their bank to dispute the transaction. 

You’ve come to the right place if you’re dealing with web design or SEO chargebacks. With two decades of payment processing experience, we have seen everything the industry offers and understand how to drastically lower chargebacks for this vertical.

Key Takeaways

  • Web design and development businesses face challenges in obtaining merchant accounts due to being considered high-risk by banks and traditional lenders.
  • The nature of design work and customers refusing to pay for services contribute to high chargeback rates in the industry.
  • Proper classification of industry codes is important to prevent funds from being held in a rolling reserve.
  • Choosing a high-risk merchant service provider is crucial for web design and development businesses as they specialize in working with high-risk merchants and provide tailored payment processing solutions and fraud mitigation tools.
  • We can significantly reduce your chargeback ratio at CB-ALERT.
  • CB-ALERT offers industry leading chargeback management services.

Apply Today

Below, you’ll find the details we need to kickstart the process with CB-ALERT:

  • Company name
  • Official business address
  • Descriptor for your merchant account
  • Merchant account number issued by your payment processor
  • Access to your sales system for refunds/alert resolutions on your behalf

The more information you provide, the better we can help you fight chargebacks.

What Are Web Design Chargebacks?

web design chargeback infographic

What exactly are web design chargebacks?

Simply put, chargebacks are disputes initiated by your customers with their banks to reverse a transaction. They occur when a client isn’t happy with your web design service and decides to get their money back, bypassing you entirely.

In the web design industry, this is quite common due to the subjective nature of design work. What one person loves, another might hate. Because of this subjectivity, customers might feel they didn’t get what they paid for, leading to chargebacks.

These chargebacks can hit your profits hard, and too many can even endanger your merchant account. It’s crucial to understand and manage chargebacks to protect your business.

Why Are Web Design Chargebacks Costly?

Dealing with web design chargebacks, you’ll quickly find that they’re not just a hassle but can also become a significant drain on your business’s finances. These unwelcome costs arise from:

  • Time spent investigating and disputing chargebacks
  • Resources allocated to prevent future chargebacks
  • Loss of revenue from refunded transactions
  • Penalties and fees imposed by your bank

These expenses can snowball and significantly impact your bottom line. More importantly, they can divert your attention from growing your business to fighting financial fires. 

At CB-ALERT, we understand that your time is valuable, and we do the dirty work when handling your chargebacks.

How To Prevent Chargebacks

Managing chargebacks and fraud is crucial for the growth of your web design business. Implement the following prudent strategies to mitigate chargebacks effectively:

  1. Deploy Robust Fraud Prevention Tools: Strengthen defenses with advanced tools like 3DS2 authentication, RDR, and Ethoca/Verifi alerts.
  2. Effective billing descriptors: Enhance recognition with an accurate descriptor matching your online storefront name, reducing confusion and chargeback likelihood.
  3. Partner With CB-ALERT: Collaborate to eliminate fraud and prevent chargebacks proactively.
  4. Ensure Transparent Transaction Details: Communicate purchase details, pricing, and fees to minimize misunderstandings and chargebacks.
  5. Prioritize Refunds Over Chargebacks: Offer cost-effective refunds to retain customer loyalty.
  6. Customer Support: Provide exceptional service to prevent disputes from escalating to chargebacks.
  7. Use Clear Billing Descriptors: Ensure easy comprehension of credit card statements to reduce confusion and chargebacks.
  8. Maintain Accurate Records: Keep detailed transaction records for valuable documentation in chargeback disputes.
  9. Employ Chargeback Monitoring Systems: Utilize alert systems for prompt dispute management.
  10. Scrutinize Irregular Orders: Investigate unusual transactions to ensure accuracy and security, especially those from unfamiliar locations or involving significant amounts.

Why Choose CB-ALERT

In the web design industry, you’re likely familiar with the impact of chargebacks and friendly fraud on your financial stability.

By teaming up with CB-ALERT, you can alleviate the burden of dealing with chargebacks, allowing you to redirect your time and energy towards efficiently managing your web design business and fostering continual growth.

Explore the valuable resources that CB-ALERT brings to the table:

  1. Chargeback Prevention Alerts:
  2. Stay ahead of potential issues with proactive alerts to prevent chargebacks.
  3. 24/7 Customer Service:
  4. Access round-the-clock customer support to address any concerns promptly.
  5. Transparent Pricing:
  6. Benefit from clear and straightforward pricing structures for enhanced financial visibility.
  7. Rapid Dispute Resolution (RDR):
  8. Swiftly resolve disputes with CB-ALERT’s Rapid Dispute Resolution feature.
  9. Visa Compelling Evidence 3.0:
  10. Leverage the latest tools, such as Visa Compelling Evidence 3.0, to strengthen your case.
  11. Gateway/CRM Agnostic Approach:
  12. Enjoy compatibility with various gateways and CRMs, providing flexibility in your operations.

Now that you grasp the impact of chargebacks in the web design industry fill out the application below to see what CB-ALERT can do for your business.

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