It’s the start of the new year, and we at CB-ALERT decided that we either needed to make some new year’s resolutions or some predictions. We tried making some resolutions and those lasted for about five minutes, so here are our predictions for 2021.
Recently we’ve been talking about CDRN by Verifi, a Visa owned company, and how it can help protect merchants against false and erroneous chargebacks. And you may have wondered whether Mastercard has a similar program.
Travel companies have had a rough year, but we weren’t aware of just how rough until we saw a recent article on the TravelWeekly.co.uk website about how travel agencies and travel providers are being hit with chargeback double-dipping by some of their customers.
While everyone talks about consumers’ rights for chargebacks and the need for banks to protect themselves from fraud, it seems like the merchants are the ones getting stuck with the bill. Merchants do have rights when it comes to fighting chargebacks, but you may not always be aware of them, so we’ll tell you about them.
It was a great day for customers when fast-food restaurants (quick-service restaurants, or QSRs) started accepting credit cards. It meant a lot of convenience and even the ability to place bigger orders for more food. The QSRs certainly appreciated that.
The increase in ecommerce, as well as restaurant takeout/delivery, has also increased the number of chargebacks, whether malicious fraud, friendly fraud, or merchant error, and it’s creating a lot of problems for merchants of all kinds. A PaymentSource.com article back in March discussed the ways of merchants can use technology can reduce the number of chargebacks they face.
When dealing with credit card fraud, there are two basic types: Friendly fraud and malicious fraud. And as a retail merchant accepting credit cards and other forms of digital payments, it’s important to understand both so you can combat them both in their own way. Let’s start with malicious fraud.
If you’ve ever left the house without your wallet or purse, there’s a good chance you still had your mobile phone with you. Of course, you didn’t discover the problem until you arrived at the coffee shop or grocery store, reached for your credit card, and discovered that you had forgotten it.
Preventing and reducing chargebacks is always a problem for merchants. Keeping your chargeback-to-transaction ratio below 1% is an ongoing problem as well. And keeping up with the potential problems is enough to keep anyone up at night.
Merchants are being hit with more and more chargebacks thanks to the COVID-19 pandemic, which means a lot of new merchants are learning what a chargeback ratio is.