IPTV Chargeback Prevention

With the rise of cost-friendly IPTV services, there has been a massive uptick in chargebacks. While this industry can be highly lucrative, it also carries a bit of a grey area as not all providers do things legally.

At CB-ALERT, we work with IPTV merchants to ensure they are stamping out fraudsters before it begins, ultimately saving them money on processing fees and chargebacks.

If you’re looking to reduce your chargebacks, you’ve come to the right place.

Key Takeaways

  • IPTV companies often deal with higher chargebacks than other industries.
  • At CB-Alert, we help you streamline your payment disputes and minimize the damage caused by chargebacks. 
  • We offer RDR, chargeback prevention alerts, and chargeback management to lower your disputes/chargebacks.

Apply Today

Get your free demo today for your IPTV services by simply filling out the form and providing us with the following:

  • Company name
  • Official business address
  • Descriptor for your merchant account
  • Merchant account number issued by your payment processor
  • Access to your sales system for refunds/alert resolutions on your behalf
  • The more information you provide, the better we can help you fight chargebacks.

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What Are IPTV Chargebacks

IPTV chargebacks are instances where you, as a customer, dispute a payment made for IPTV services due to issues or discrepancies. These disputes can arise from various reasons such as billing errors, unauthorized charges, or unsatisfactory service quality.

When you file a chargeback, your payment is temporarily reversed as the payment provider investigates the claim. It’s essential to provide all relevant information and evidence to support your dispute during this process. Common reasons for IPTV chargebacks include subscription renewals without consent, service outages, or receiving a different service from what was promised.

How Can CB-ALERT Assist?

CB-Alert can help you streamline the process of disputing IPTV service payments. By utilizing CB-Alert, you gain a powerful tool that helps identify unauthorized charges quickly and efficiently.

At CB-Alert, we offer real-time alerts to help you stamp out fraud before it even begins.

Why Do Chargebacks Occur?

Chargebacks often happen when someone uses your payment information without your consent to subscribe to IPTV services. This could be due to stolen credit card information, identity theft, or even a mistake in processing payments.

IPTV services have a bad reputation for delivering illegal services or shady billing practices, which can lead to increased chargebacks.

Preventing IPTV Chargebacks

Below are our top tips for minimizing chargebacks:

  • Fraud Prevention Tools Stay sharp and ahead of the curve using tools like 3DS2 authentication, RDR, and chargeback alerts to outsmart fraudsters.
  • Billing Descriptors: Ensure that your business name on financial statements is clear and unmistakable, like putting a bold sign on your shop for easy recognition.
  • Partner with CB-ALERT: By partnering with us, you are choosing a partner dedicated to lowering your chargebacks, ultimately saving you money.
  • Add an Extra Layer of Security: Prioritize customer authentication to shield against chargebacks and ensure each transaction is rock-solid, like adding an extra lock to your door.
  • Deliver Exceptional Customer Care: Treat your customers like royalty. Swiftly address their questions and concerns for happier customers and fewer chargebacks.
  • Extend a Helping Hand with Refunds: Offering a refund can be like extending an olive branch. 
  • Verify Customer Readiness: Before diving in, ensure your customers are financially prepared for your coaching services, like ensuring your team is ready for a big game.
  • Keep Detailed Records: Think of your records as a keepsake of your coaching journey. Document every interaction – names, orders, and conversations. They’re your safety net in case of disputes.
  • Scrutinize Every Transaction: Like checking IDs at the door, be cautious of orders from unfamiliar places or significantly higher amounts. Verify each one to prevent chargebacks.


Fight fraud proactively today to stop it before it starts. We assure you that we can minimize chargebacks and equip your IPTV company with proactive solutions to foster smooth growth.

Here’s what CB-ALERT offers:

  1. Ethoca and Verifi alerts
  2. 24/7 customer support
  3. Transparent pricing
  4. RDR (Rapid Dispute Resolution)
  5. Visa compelling evidence 3.0
  6. Gateway/CRM-neutral approach

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