Debt Collection Agency Chargebacks

Debt collection companies have been growing rather quickly over the last few years. With great profit, sometimes some setbacks come with it. Many debt-collection companies deal with chargebacks from true fraud and friendly fraud.

Many consumers who find themselves in a dispute with a merchant can be met with a debt collection bill, only to aim to charge that back once they win their prior dispute.

On this page, we will explain why we believe we’re a great fit for your agency and explain why chargebacks occur.

Key Takeaways

  • Costs associated with Debt Collection Chargebacks include legal fees, accrued interest, penalties, administrative costs, and negative credit score impact.
  • Chargebacks affect debt collection companies the same way they would any other company.
  • CB-ALERT works with debt collection agencies to ensure a low chargeback ratio.


We streamline the merchant account application process for you, ensuring a swift and seamless experience.

Here are the essential details we require to initiate the process with CB-ALERT:

  1. Company Name
  2. Official Business Address
  3. Descriptor for Your Merchant Account
  4. Merchant Account Number Issued by Your Payment Processor
  5. Access to Your Sales System for Refunds/Alert Resolutions on Your Behalf

The more comprehensive the information you provide, the quicker we can facilitate your setup to combat chargebacks effectively.

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Chargeback Management For Debt Collectors

AT CB-ALERT, we focus on working hands-on with our clients to ensure their chargebacks stay within limits. For several years, we have worked with a handful of debt collection agencies and have helped them maintain an incredibly low chargeback ratio through our chargeback management services.

How To Prevent Debt Collection Chargebacks

Enhance Fraud Prevention: Equip yourself with advanced tools such as 3DS2 authentication, RDR, and chargeback alerts to stay ahead of fraudulent activities.

Optimize Billing Descriptors: Ensure your business name on financial statements is prominent and easily recognizable.

Partner with CB-ALERT: Collaborate with us to significantly reduce chargebacks, demonstrating a commitment to saving costs and improving financial security.

Implement Additional Security Measures: Prioritize customer authentication.

Prioritize Customer Satisfaction: Provide exemplary customer service by promptly addressing inquiries and concerns, building happier customers.

Facilitate Refunds Responsibly: Offering refunds can serve as a gesture of goodwill.

Assess Customer Preparedness: Before engaging in transactions, ensure customers are financially prepared for your coaching services, mirroring the preparation needed for a major sporting event.

Maintain Comprehensive Records: Treat your records as a valuable archive of your debt collection process, meticulously documenting every interaction, order, and conversation to serve as a safeguard in case of disputes.

Scrutinize irreugular orders: Exercise caution with transactions from unfamiliar sources or unusually high amounts, scrutinizing each one meticulously to prevent chargebacks.


If you run a debt collection business, you know that chargebacks and friendly fraud can ruin a company’s finances quickly. 

If you partner with CB-ALERT, we can do the heavy lifting and free up the valuable time you spent fighting chargebacks so that you can manage your time and continue to grow.

We have two decades of experience in the space with an emphasis on medical ventures, and we know we can become a vital piece to the puzzle.

Below are some of the things we bring to the table at CB-ALERT:

  • Ethoca and Verifi alerts
  • 24/7 customer service
  • Transparent pricing
  • RDR
  • Visa compelling evidence 3.0
  • Gateway/CRM agnostic approach

Ready to stamp out fraud before it begins? Fill out the application below.

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